Paul Sartori Hospice at Home aims to deliver a high standard of care, however, we realise we may not always achieve this aim.  We welcome your comments and would be pleased to hear from you if you are unhappy about any aspect of our work, not only nursing care, but also fundraising, events and our charity shops.

 

How do I make a complaint?

 

For non-clinical complaints (including fundraising and charity shops), please contact:

Sandra Dade, Charity Manager

Paul Sartori Hospice at Home

Paul Sartori House

Winch Lane

Haverfordwest

SA61 1RP

 

For clinical care complaints, please address to:

Laura Hugman, Clinical Team Manager

Paul Sartori Hospice at Home

Paul Sartori House

Winch Lane

Haverfordwest

SA61 1RP

 

For other complaints, please address to:

Mr Phil Thompson MBE, The Chairman

Paul Sartori Hospice at Home

Paul Sartori House

Winch Lane

Haverfordwest

SA61 1RP

 

If we receive a written complaint, you will be sent an acknowledgement within 2 working days. If you would like more information regarding our complaints policy, please do not hesitate to contact us.  If you are not satisfied with any aspect of how your complaint is being handled you can contact external regulatory bodies:

 

For clinical complaints:

Care and Social Services Inspectorate of Wales (CSSIW), Government Buildings, Picton Terrace, Carmarthen, SA31 3BT

Telephone: 01267 245160     Fax: 01267 245140     www.cssiw.org.uk

 

For charity governance complaints:

Charity Commission     Follow this link https://www.gov.uk/complain-about-charity

 

For income generation and fundraising complaints:

Fundraising Regulator, 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH