Paul Sartori Hospice at Home aims to deliver a high standard of care, however, we realise we may not always achieve this aim. We welcome your comments and would be pleased to hear from you if you are unhappy about any aspect of our work, not only nursing care, but also fundraising, events and our charity shops.
How do I make a complaint?
- You can complain in person
- by telephone
- letter to our Head Office
- e-mail – sandra@paulsartori.org
- Or through the website
For non-clinical complaints (including fundraising and charity shops), please contact:
Sandra Dade, Charity Manager
Paul Sartori Hospice at Home
Paul Sartori House
Winch Lane
Haverfordwest
SA61 1RP
For clinical care complaints, please address to:
Laura Hugman, Clinical Team Manager
Paul Sartori Hospice at Home
Paul Sartori House
Winch Lane
Haverfordwest
SA61 1RP
For other complaints, please address to:
Mr Dave Evans, The Chairman
Paul Sartori Hospice at Home
Paul Sartori House
Winch Lane
Haverfordwest
SA61 1RP
If we receive a written complaint, you will be sent an acknowledgement within 2 working days. If you would like more information regarding our complaints policy, please do not hesitate to contact us. If you are not satisfied with any aspect of how your complaint is being handled you can contact external regulatory bodies:
For clinical complaints:
Care and Social Services Inspectorate of Wales (CSSIW), Government Buildings, Picton Terrace, Carmarthen, SA31 3BT
Telephone: 01267 245160 Fax: 01267 245140 www.cssiw.org.uk
For charity governance complaints:
Charity Commission Follow this link https://www.gov.uk/complain-about-charity
For income generation and fundraising complaints:
Fundraising Regulator, 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH